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Free shipping on all US orders

Free shipping on all US orders

FAQs

Clear vision, clear answers.

At Stoggles, we’re team transparency when it comes to our lenses (which are crystal clear) and how they work. Here, we’ll tackle some of your most pressing questions and help you get to know us a little better.

If you have more questions, consider checking out our blog, The Public Eye. You’ll find information about Stoggles, as well as other vision and eye safety-related topics, in an easy-to-understand format that doesn’t leave you with a blank stare.

Orders & Shipping

What if I need to change or cancel my order?

Non-Prescription Orders

These orders leave our warehouse quickly, often the same day. Please reach out to hello@stoggles.com immediately, and we’ll do our best to pause your order. If it’s already shipped, you can return it for a refund after it arrives by visiting our Returns Center.

Prescription Orders

All prescription orders are processed immediately after submission and cannot be changed or canceled.

How long does it take to get my Stoggles?

Non-Prescription Stoggles

Most orders are packaged and shipped within 1-2 business days. You’ll receive an email confirmation when your order ships.

Prescription Stoggles

Each pair is custom-made with your prescription lenses. Expect delivery in 3-4 weeks from your order date. You’ll receive an email when your order ships.

US Domestic Shipping - Non-Prescription

Shipping Options:

• Standard Shipping: Free
• Express Shipping: $12
• Processing Time: 1-2 business days before shipment
• You’ll receive email confirmation once shipped

US Domestic Shipping - Prescription

Prescription Orders:

• Custom-made lenses take 3-4 weeks to fulfill
• You’ll receive email confirmation once shipped
• Standard shipping included

What countries do you ship to?

As of now, we are shipping to United States, Canada, UK, Australia, Netherlands, and Ireland.

How long does international shipping take?

Depending on your destination and shipping method, orders take 4-21 business days after leaving our warehouse.

Shipping Options:

We offer Standard and Express shipping (via DHL) depending on your country. Available options will be shown at checkout.

How do duties and taxes work for international orders?

For applicable countries, duties and taxes are calculated and displayed at checkout. You can choose:

• DDP (Delivery Duty Paid): All fees prepaid, no surprises at delivery
• DDU (Delivery Duty Unpaid): Pay duties and taxes upon delivery

Pro Tip: We recommend prepaying duties and taxes at checkout so you know the total cost upfront with no surprises at delivery.

International Help Desk

For order tracking and international support, please contact hello@stoggles.com.

What if my package is lost or stolen?

Please allow 3-4 extra days for the carrier to locate your package, as delays often occur on the carrier’s end. If your package doesn’t arrive, contact hello@stoggles.com within 14 business days and we’ll work together to resolve the issue.

Returns & Exchanges

Return Policy - Non-Prescription (Domestic)

We want you to be 100% happy with your Stoggles. Our 30-Day Guarantee allows you to return your Stoggles for a refund (excludes shipping fees) within 30 days of delivery, no questions asked.

How to Return:

Visit our [Returns Center](/content/apps/redo "https://stoggles.com/apps/redo"/index.html) to start your return.

Important Notes:

• Returns must be unworn and in original packaging
• Original shipping fees are not refunded
• This policy applies only to purchases from Stoggles.com (not retailers)

Frequently asked question

Share details about your shipping policies, item returns, or customer service.

Return Policy - Non-Prescription (International)

We accept returns on unworn merchandise in original packaging within 45 days of the ship date.

How to Return:

Use our [Returns Center](/content/apps/redo "https://stoggles.com/apps/redo"/index.html) to receive your return label.

Fees & Refunds:

• Return Fee: $15.00
• Original shipping costs: Not refunded
• Prepaid duties & taxes: Non-refundable (contact your local customs office to claim these back)
• Return shipping and reverse duties/taxes: Customer’s responsibility
• Processing Time: 7-10 business days after we receive your return

Important: Returns must be postmarked within 45 days. We recommend insuring your package and emailing hello@stoggles.com with tracking once shipped.

Exchange Policy - Prescription (Domestic)

100% Worry-Free Rx Guarantee

We want every customer to have a wonderful experience with Rx Stoggles. You may exchange your prescription Stoggles one time at no cost within 30 days after delivery. We even provide free return shipping!

To Exchange:

Contact hello@stoggles.com and our team will help you.

Important:

• All Rx Stoggles are custom-made and not eligible for refunds
• Only exchanges are available (no returns)
• One-time exchange only

Exchange Policy - Prescription (International)

100% Worry-Free Rx Guarantee

You may exchange your Rx Stoggles one time within 30 days after delivery.

Fees:

• Exchange Fee: $15.00
• Original shipping costs: Not refunded

To Exchange:

Contact hello@stoggles.com for assistance.

Important:

• All Rx Stoggles are custom-made and not eligible for refunds
• Only exchanges are available
• One-time exchange only

Can I return a gift?

Domestic Gifts: Yes, gift recipients have 45 days from delivery to return items (vs. standard 30 days).

International Gifts: We do not process exchanges on international gift orders.

I lost my return label. Can I get a new one?

Yes! Email hello@stoggles.com to request a replacement label.

Warranties

Warranty - Non-Prescription Stoggles

All standard Stoggles come with a 6-month Craftsmanship Warranty from your delivery date.

What’s Covered:

Manufacturing defects or problems that shouldn’t occur with normal use, including:

• Frame defects
• Lens coating issues
• Hardware failures

What’s NOT Covered:

• Normal wear and tear
• Accidental damage
• Lost or stolen glasses
• Damage from improper cleaning, chemicals, or extreme heat
• Unauthorized repairs

Warranty Process:

1. Visit warranty.stoggles.com to file a claim
2. Provide proof of damage — clear photos of the defect. Required for every claim.
3. Provide proof of purchase — your order number and email. If you bought from Amazon or another retailer, attach your receipt or order confirmation.
4. If approved: One-time free replacement within 6 months

Important: Replacement limited to styles/colors currently available. Warranty doesn’t extend or restart with replacement.

Warranty - Prescription Stoggles (Domestic)

Rx Stoggles come with a 1-year Rx Craftsmanship Warranty on the frames. The warranty period is one year from your original order’s delivery date.

What’s Covered:

Frame defects from manufacturing that shouldn’t occur with normal use. This does NOT cover normal wear and tear, accidental damage, or improper use.

Warranty Process:

1. Visit warranty.stoggles.com to file a claim
2. Provide proof of damage — clear photos of the defect. Required for every claim.
3. Provide proof of purchase — your order number and email. If you bought from Amazon or another retailer, attach your receipt or order confirmation.
4. If approved: One-time frame replacement at no cost
5. You must keep and return your lenses so we can remount them in the new frame

Important:

• Frame replacement only (lenses not covered unless defect/Stoggles error)
• If you lost your Rx lenses, you’ll pay for new lenses
• Processing time: 3-4 weeks
• Stoggles pays shipping for replacement to you

Exclusions: Damage from harsh cleaning, chemicals, bleach, accidents, misuse, or improper use.

Warranty - Prescription Stoggles (International)

International Rx Stoggles come with a 1-year Rx Craftsmanship Warranty on frames. The warranty period is one year from your original order’s delivery date.

Fees:

• Warranty Shipping Fee: $15.00
• Original shipping costs not refunded

Process:

Visit warranty.stoggles.com to file your claim. You’ll need proof of damage (clear photos of the defect) and proof of purchase — your order number and email, or your receipt if you bought from Amazon or another retailer.

Important:

• Must return lenses with frame for remounting
• Processing: 3-4 weeks
• Same exclusions apply as domestic warranty

Do you offer replacement parts?

We don’t offer individual replacement parts, but our 6-month warranty (standard) and 1-year warranty (Rx) cover manufacturing defects. Visit warranty.stoggles.com to file a claim.

Prescription Information

Can you fill my prescription?

All Rx Stoggles are made at our US-based licensed lab facility. If you don’t see your prescription powers as an option on our website, we cannot fill it.

If our lab cannot make your prescription after you order, we’ll immediately issue a full refund.

Can I use my contact lens prescription to order glasses?

No. Contact lens prescriptions and eyeglass prescriptions are different. We require an eyeglass prescription to fulfill your order.

Can I use an expired prescription?

No. Your prescription must be current (not expired). We recommend getting an eye exam every 2 years.

How do I read my prescription?

OD: Right eye

OS: Left eye

Sphere (SPH): Lens strength needed. (+) for close-up help, (-) for distance help

Cylinder (CYL): Astigmatism correction

ADD: For progressive lenses (distance + reading help)

What does “sphere” mean for the cylinder value?

“Sphere” means you don’t need astigmatism correction. Leave the cylinder section blank when ordering.

What does “plano” mean?

It’s a placeholder for zero, meaning you don’t have distance or reading problems for that measurement.

What is PD (Pupillary Distance)?

Pupillary Distance (PD) measures the distance between the centers of your pupils. This determines where you look through your lenses and should be as accurate as possible.

Your eye doctor typically measures your PD during an exam.

Do I enter my near or far PD?

Distance glasses: Use your “Far PD”

Reading glasses only: Use your “Near PD”

For most people, the difference is 2-3mm.

How do I measure my PD?

Download a free app like EyeMeasure (iOS 12.0 or later) for instant results.

What is Segment Height?

Segment Height (SH) is the vertical measurement from the bottom of the lens to the beginning of progressive addition or the top line of a bifocal.

• Only applies to progressive or bifocal lenses (not single vision)
• Specific to each frame and wearer

Can you make lenses with prism correction?

Yes! Add your prism details in the “Special Instructions for Seller” section when ordering, and our team will add it to your order.

Can I update my prescription after ordering?

Before it ships: No, all Rx orders are processed immediately.

After delivery: Yes! Within 30 days of receiving your order, you can exchange for updated prescription lenses at no cost. Contact hello@stoggles.com.

Can I change my Rx order after placing it?

No, all prescription orders are processed immediately after submission.

What if I’m having trouble with my prescription?

Adjusting to new glasses can take up to a week, or up to a month for significant prescription changes.

If you’re having ongoing issues, contact hello@stoggles.com within 30 days of delivery.

Product Information

What is the point of Stoggles?

Stoggles are ANSI Z87.1-2020 certified safety glasses that look and feel like regular glasses. They’re worn by healthcare workers, lab professionals, construction workers, and many others who need protection without sacrificing style.

With Stoggles, you don’t compromise—you get both safety AND style!

Why are they called Stoggles?

Because “Stylish Goggles” is way less fun! Stoggles are a new type of safety eyewear that doesn’t compromise on protection, functionality, or style.

When was Stoggles founded?

During the COVID-19 pandemic in 2020, our co-founders saw a need for comfortable, stylish PPE eyewear in healthcare and beyond. Today, Stoggles are worn by scientists, construction workers, cyclists, home cooks, and thousands of other use cases we never imagined!

Are Stoggles PPE-approved?

Yes! All Stoggles are ANSI Z87.1-2020 certified for impact resistance. They meet safety standards accepted across numerous industries.

Each industry has specific PPE requirements, so check with your employer to confirm the protection level you need.

How protective are Stoggles?

Every pair of Stoggles is ANSI Z87.1-2020 certified, which means they’ve passed coverage and impact testing.

Protection Features:

• Impact-resistant polycarbonate frames and lenses (won’t break or shatter)
• Integrated top and side shields for 360° protection
• UV light protection
• Blue light blocking
• Superior anti-fog coating

Are Stoggles safety-rated for my workplace?

Stoggles are Z87-rated, which is the standard used by most American workplaces that mandate safety eyewear. They provide excellent protection from debris, particles, and foreign objects.

Check with your employer to confirm Z87 meets your workplace requirements.

What material are the lenses?

Stoggles lenses are made of polycarbonate—a lightweight, impact-resistant, crystal-clear plastic.

Are Stoggles anti-fog?

Yes! Through extensive testing, our proprietary anti-fog technology outperforms the competition.

How It Works:

Unlike competitors who spray on their coating, Stoggles lenses are dipped and UV-cured for superior performance.

How Long It Lasts:

• With minimal water/chemical cleaning: Up to 2 years
• With daily IPA cleaning: About 6 months

See the Lens Care section for tips to maximize anti-fog performance.

What is blue light and how much do Stoggles block?

What is Blue Light?

Blue light is the highest-energy light on the visible spectrum. Some exposure is natural and healthy, but excessive amounts from phones, screens, and fluorescent lights can cause eye strain, fatigue, and disrupt sleep patterns.

Stoggles Blue Light Protection:

• Block over 60% of highest-energy blue light (380-420nm wavelengths)
• Block about 25% of all blue light (380-500nm)
• Block 99.9% of UV rays (below 400nm)
• No noticeable yellow tint or blue reflections

Are Stoggles comfortable?

Is this rhetorical? Yes!

Stoggles are crafted from ultra-lightweight polycarbonate with a streamlined design. The top and side shields provide extreme comfort AND protection simultaneously.

Unlike bulky safety goggles that feel hot and tight, Stoggles wear as easily as your favorite sunglasses. Even better? You look as good as you feel.

Can you wear Stoggles all day?

All day, every day! Stoggles are so comfortable you’ll forget you’re wearing them.

Plus, all Stoggles offer blue light blocking, making them perfect for:

• Computer work
• Watching TV
• Using smartphones
• Any screen time

Which size Square should I buy?

We offer 3 sizes in our square shape:

• Kids: Fits ages 7-14 (also fits adults with very small heads)
• Medium: Fits most adult heads
• Wide Fit: Best for wider heads or an oversized look. Extra flexible temples ensure comfort on all face sizes.

Are Stoggles adjustable?

Yes, but adjust carefully to prevent breaking the frame. Visit our support page to learn how to safely adjust your frames.

What is Low Bridge Fit?

Low Bridge Fit frames are designed for those with:

• Low nose bridges (bridge sits level with or below pupils)
• Wide faces
• High cheekbones

Do cases come with Stoggles?

Every pair includes a protective microfiber pouch (which also doubles as a cleaning cloth).

For extra protection, we recommend our folding case (sold separately)—perfect for keeping in your car or on a lanyard.

How do I clean my lenses?

Best Practice for Maximum Anti-Fog Life:

Our anti-fog coating is UV-cured onto both sides of the lens and should last up to 6 months with proper care.

Daily Cleaning:

1. Use only the included dry microfiber cloth/pouch
2. Gently remove oil, fingerprints, and dirt
3. Keep lenses clean—fog forms around fingerprints!

What Reduces Anti-Fog Life:

• Water: ~60 washes before coating wears away
• Alcohol/chemical cleaners: 5-10 cleanings before coating wears away

If You Must Sanitize:

1. Sanitize only the front if possible (back coating is what prevents fog)
2. Use anti-fog drops/wipes for temporary coating (lasts ~6 hours)
3. Best option: Use a UV sanitizer—kills germs without damaging coating

Account & Support

Do you accept insurance?

We don’t currently accept vision insurance, but we’re happy to provide a receipt for reimbursement. Contact hello@stoggles.com for your receipt.

FSA/HSA:

Yes! You can use FSA or HSA accounts to purchase prescription glasses and sunglasses, as long as your account is affiliated with a major credit card.

How do I redeem a gift card?

Enter your gift card code at checkout. If you have any issues, contact hello@stoggles.com.

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